We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we'll ask for personal identification and a refund will be provided at the current price on a Norie Shoes Gift Card.
How long do I have to return or exchange an item?
Returns or exchanges will be accepted within 30 days from the date purchased for all full price & non-made-to-order items.
Please note that there are no returns or exchanges on sale items. All sale purchases are final.
Do you offer price adjustments?
Yes! We will honor price adjustments on any full-price purchase that falls within a 10-day window.
When will I get my refund?
Our return process allows for faster, more immediate refunds. Your refund will now be processed once your returned package is scanned. Please allow 7-14 business days for refund for international returns.
What are the return or exchange parameters?
Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe.
- We do not do exchanges for international customers.
- Please note an order can only be exchanged one time.
- Please note that there are no returns or exchanges on sale items.
- All sale purchase are final.
I am an international customer. Can I exchange or return my order?
At this time we only accept returns on international orders. We do not currently offer exchanges but our amazing customer service team is here to help find you the perfect fit by sending exact measurements of shoes or return steps. You can contact them at email@example.com.
- There are no returns or exchanges on sale items.
- All sale purchases are final.
How do I return or exchange an item?
Send an email firstname.lastname@example.org, stating your intention to return. Rebox your unworn shoes. You will receive a prepaid return label. Attach new label to box. If exchanging simply complete the form with your exchange item.
When will my exchange ship?
Once your return shipment has been process, your exchange order will be processed in accordance with our standard processing times (24-30 hours). Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement or assist in a refund.
How long does my exchange take to arrive?
All exchanged merchandise will be shipped and will arrive within 3-7 business days. Please note that all exchange orders will be shipped “No Signature Required”. If you need to receive your exchange faster or with “Signature Required” please contact us at email@example.com and we will happy to assist.
What happens if my package gets lost?
Norie Shoe Company will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.